Aramex is a leading global provider of comprehensive logistics and transportation solutions, particularly dominant in the Middle East and expanding rapidly across Asia and Europe. While they offer robust tracking tools, the complexities of cross-border shipping, customs regulations, and local delivery handoffs can sometimes lead to stalled tracking or delivery exceptions.
If you are facing difficulties tracking your Aramex shipment or need to resolve a delivery issue, this guide covers the most common logistical hurdles and exactly what you need to do.
Common Aramex Tracking Issues and Solutions
1. The Package is Stuck in "Customs Clearance"
Because Aramex is a major player in international shipping, customs processing is a frequent cause of delay.
- Why it happens: When a package crosses borders, it must undergo mandatory import/export scanning and inspection by local customs authorities. Delays occur if there is missing documentation, if the goods are restricted, or if import duties and taxes are required before release.
- The Aramex Solution: First, check the tracking details for any specific delay notices or requests for documentation. If the parcel is held at customs, verify that all necessary commercial invoices or tax IDs have been provided. You may need to contact Aramex support with your waybill number to submit the required paperwork.
2. Tracking Shows an "Exception" Status
An "Exception" indicates a roadblock in the delivery process.
- Why it happens: This status means an unexpected issue has delayed delivery. Common reasons include an incomplete or incorrect address, severe weather issues preventing travel, or the recipient being unavailable at the time of delivery.
- The Aramex Solution: Review the latest scan details carefully. To resolve an exception, you will likely need to request an adjustment, such as an address redirection, scheduling a new delivery date, or arranging to hold the package at a local Aramex facility.
3. Tracking Number Does Not Exist or is Not Updating
Sometimes, entering your tracking number yields no results or the status hasn't moved from the initial stage.
- Why it happens: If the tracking number doesn't exist in the system, it might be because the request for the shipment import has not yet been confirmed by the shipper, or the label was created but the package hasn't been physically handed to Aramex.
- The Aramex Solution: Ensure you are entering the correct 10 to 11 digit numeric code (e.g., 12345678901) or the alphanumeric code (e.g., DBP1123456789) exactly as it appears, without any extra spaces. If you are the receiver, contact the sender to confirm they have dispatched the physical package. If the shipment request wasn't confirmed, you might need to check the "Track Pickup Requests" page.
4. Stuck "In Transit"
Long periods without updates while the package is "In Transit" can cause anxiety.
- Why it happens: "In Transit" simply means the package is on its way to the next sorting center or local operations facility. For long-distance global logistics, such as shipping between Asia and North America, or Middle East to Europe, transit gaps are normal during flights or ocean freight.
- The Aramex Solution: Monitor the estimated delivery date based on the service booked (e.g., Domestic Door-to-Door vs. International Transit). If the package significantly exceeds this timeframe without a new scan, contact support.
❓ Aramex Tracking & Delivery FAQs
How do I track my Aramex package?
You can track your shipment on the Aramex main page without logging in. Simply type or paste your waybill number (up to 10 numbers at once, separated by commas or spaces) into the search box.
What does an Aramex tracking number look like?
Standard Aramex tracking numbers issued on air waybills (AWBs) and domestic shipments are typically 10 to 11 digit numeric codes (e.g., 12345678901). Some express and e-commerce channels may use an alphanumeric code starting with DBP (e.g., DBP1123456789).
Can I track Aramex without a tracking number?
No, to track a shipment you need the exact waybill number. This is typically provided by the sender via email or included in the shipping confirmation invoice.
What happens when the status is "Out For Delivery"?
This means the package has reached the final local delivery depot and is currently with the courier agent assigned to make the final drop-off to your address.
How to Contact Aramex Customer Service
If you need to resolve a delivery exception, update an address, or report a missing parcel, you can reach Aramex through their support channels:
- Global Customer Care Email: globalcarecenter@aramex.com
- US Customer Service Phone: 1-718-553-8740 (Note: This is often an automated IVR system)
- UAE Headquarters Phone: +97 160 054 4000
- Online Support Request: You can submit a request directly through the Aramex website by navigating to Help & Support > Customer support.
Tip: When contacting Aramex, ensure you have your waybill number, order ID, address, or zip code ready to expedite the process.