Trax Logistics is one of Pakistan's fastest-growing courier companies, serving over 450 cities with a heavy focus on e-commerce, cash-on-delivery, and overnight shipping. Known for speed and a robust warehouse network, Trax is a go-to for online shoppers and sellers alike.
Here is a complete guide to tracking your Trax parcel, understanding the delivery lifecycle, and resolving any potential transit issues.
How to Track a Trax Shipment
You can track your parcel in real-time using several methods provided by Trax.
Tracking Methods:
Official Website: Navigate to trax.pk, find the "Track Your Order" bar, enter your tracking number, and click the "Track" button. The official tool allows you to track up to 10 different numbers simultaneously by entering them on separate lines.
Mobile App: You can use third-party tracking applications available on the App Store and Google Play Store that integrate Trax tracking services for free.
The Trax Tracking Number Format
To ensure accurate results, it is important to input the correct tracking format exactly as provided on your receipt or confirmation message.
- Numeric Parcels: The standard Trax tracking number consists of 14 numerals without any letters or symbols (e.g., 659884562013).
- Alphanumeric Codes: Some stores and platforms utilize an alphanumeric format starting with letters (e.g., TRX123456).
Understanding Trax Tracking Statuses
Trax provides clear updates as the package moves from the seller to your doorstep. Here is a breakdown of their primary tracking statuses:
- Shipment booked: Trax has received the digital order information from the seller, but physical possession may not have occurred yet.
- Shipment - Arrived at Origin: The package has been handed over and has arrived at the initial Trax origin facility.
- Shipment - In Transit: The parcel is actively moving through the logistics network from the origin facility toward the destination city.
- Shipment - Arrived at Destination: The parcel has reached the Trax facility in your local city and is awaiting final sorting.
- Shipment - Out for Delivery: The rider has the package and is on the way to your specific address.
- Shipment – Delivered: The parcel has safely reached you.
Statuses Requiring Action
- Delivery failed: A delivery was attempted by the rider, but it could not be completed (often due to the recipient being unavailable).
- On hold: The parcel requires confirmation, or there is an issue with the address that needs correcting.
How to Solve Common Delivery Issues
Address Holds: If your status says "On hold," it is critical to contact support immediately to clarify your location or provide missing details.
Stuck on 'Booked': If the parcel remains "Booked" for several days, contact the merchant/seller directly to confirm they have physically handed the item over to Trax.
Contact Support: If tracking fails to update or your parcel is delayed, you can reach the Trax helpline at 021-111-11-8729 or email them at info@trax.pk.
Frequently Asked Questions (FAQs)
How long does Trax take to deliver in Pakistan? Most domestic Trax parcels arrive within 1 to 3 business days. Depending on the origin and destination, average domestic delivery takes 2 to 5 days. Same-day delivery is also available in selected cities.
Does Trax deliver internationally? Yes, Trax International allows customers to send packages to over 200 countries worldwide
